Westgate Click & Collect | Singapore
CUSTOMER EXPERIENCE I IN-STORE COMMUNICATION I STORE DESIGN
An enhanced seamless omnichannel shopping experience bridging online and offline for all sports lovers!
Decathlon is the largest sporting goods retailer in the world and has 5 Experience and 9 Click & Collect stores in Singapore. Ensuring convenience for their customers, Click & Collect stores enable customers to shop a curated range of products in store, while offering access to the full range of products via online orders available for collection in 2 hours.
ielo design collaborated with Decathlon in designing their latest Click & Collect store at Westgate with an enhanced concept. Featuring digital elements and lifestyle displays of products available only through online orders, shoppers are constantly reminded of the convenience and wider variety available. At the same time, these interactive elements also help to engage and guide shoppers throughout their customer journey. This has not only helped to drive Decathlon app usage but has also encouraged customers to enjoy a truly omnichannel & phygital shopping experience!